Privacy Policy

User Portal

When you create an account on our User Portal, we collect:

• Name, Email, Mobile Number and others

We use this information to:

• Ensure unique user accounts and enable chat functionality
• Facilitate login using your mobile number
• Provide access to nursing officer profiles, hospital/clinic information, and other healthcare services

Nursing Officer Portal

When you create an account on our Nursing Officer Portal, we collect:

• Name, Profile Photo, Personal Information, Qualifications, Address, Email, Mobile Number and Certification information (optional)

We use this information to:

• Create a public profile for users to contact nursing officers
• Allow nursing officers to share their details with the public

Note: As a UGC platform, we do not verify the authenticity of nursing officers’ qualifications or certifications. Only address and mobile number are displayed publicly unless otherwise specified by the nursing officer. All submitted information is the responsibility of the user creating the profile.

Doctor Portal

When you create an account on our Doctor Portal, we collect:

• Name, date of birth, gender, email, mobile number, specialties, education, license number, consultation mode (online, in-person, or both), profile photo (optional), and address details (street, city, state, pin code).

We use this information to:

• Create and display public profiles for users to contact doctors.
• Facilitate verification of credentials, as per the Indian Medical Council Act, 1956.
• Enable communication and consultation services via the platform.

Note: As a UGC platform under Section 79 of the Information Technology Act, 2000, Healthdial does not verify the authenticity of qualifications or credentials. Publicly displayed information (e.g., name, specialties, mobile number) is controlled by the doctor’s privacy settings (e.g., mobile visibility). Doctors are solely responsible for the accuracy and legality of submitted information.

Pharmacies and Medical Store

When you register a pharmacy on Healthdial, we collect:

• Name, owner name, email, mobile number, alternate mobile, address details (street, city, state, pin code), license number, GST number, operating hours, delivery availability, payment methods, specialties, and profile image (optional).

We use this information to:

• Create public profiles for users to contact pharmacies.
• Facilitate verification of credentials, as per the Drugs and Cosmetics Act, 1940.
• Enable product listings and delivery coordination.

Note: As a UGC platform, Healthdial does not verify the authenticity of license numbers or inventory details. Publicly displayed information (e.g., name, contact, delivery options) is determined by the pharmacy. Pharmacies are solely responsible for the accuracy and legality of submitted information, pursuant to applicable regulations.

Labs and Diagnostics Centre

When you register a diagnostic lab on Healthdial, we collect:

• Name, owner name, email, mobile number, alternate mobile, address details (street, city, state, pin code), license number, certifications, GST number, operating hours, home collection availability, test types, payment methods, specialties, and profile image (optional).

We use this information to:

• Create public profiles for users to contact labs.
• Facilitate verification of credentials, as per applicable diagnostic regulations.
• Enable test bookings and home collection services.

Note: As a UGC platform, Healthdial does not verify the authenticity of certifications or test accuracy. Publicly displayed information (e.g., test types, contact details) is determined by the lab. Labs are solely responsible for the accuracy and legality of submitted information and for ensuring confidentiality of test results.

Blood Banks

When you register a blood bank on Healthdial, we collect:

• Name, owner name, email, mobile number, emergency contact, alternate mobile, address details (street, city, state, pin code), license number, certifications, GST number, operating hours, 24x7 availability, donation facility, blood components, blood groups available, storage capacity, payment methods, and profile image (optional).

We use this information to:

• Create public profiles for users to contact blood banks.
• Facilitate verification of credentials, as per applicable blood safety regulations.
• Enable blood donation coordination and emergency services.

Note: As a UGC platform, Healthdial does not verify blood group availability or storage conditions. Publicly displayed information (e.g., contact details, blood groups) is determined by the blood bank. Blood banks are solely responsible for the accuracy and legality of submitted information and for protecting donor data confidentiality, pursuant to applicable laws.

Hospital, Clinics & Nursing Home

When you register a hospital or clinic, we collect:

• Name of the hospital/clinic, Email, Website, Opening Hours, Services Provided and Other relevant information

We use this information to create a public profile. As a UGC platform, we do not verify this information, and responsibility for accuracy lies with the submitting user.

General Information

We use security measures to protect your data from unauthorized access. However, as a UGC platform, we do not guarantee the accuracy or authenticity of user-submitted content. We may terminate accounts exhibiting suspicious behavior at our discretion.

Location Access

Healthdial may collect your device’s location data to provide location-based services, such as finding nearby healthcare providers. This data is used solely to enhance your experience, and you consent to its collection by using our platform.

Chat Privacy

• Formal Communication: All messages must maintain a professional tone. Users are expected to communicate respectfully.
• Limited Monitoring: Message content is encrypted, but metadata may be monitored for security and compliance purposes.
• Prohibited Behavior: Abusive or offensive language is prohibited and may lead to account suspension or termination.
• Enhanced Data Privacy: End-to-end encryption with a 256-bit key secures message content. Metadata is used only to improve user experience and platform security.
• Reporting Issues: Report violations to administrators promptly to maintain a safe community.
• Continuous Improvement: We regularly update security measures to protect your communications.

User-Generated Content

Healthdial hosts user-generated content, including profiles, ratings, and reviews for nursing officers, hospitals, clinics, doctors, pharmacies, diagnostic labs, and blood banks, pursuant to Section 79 of the Information Technology Act, 2000. We have policies to manage this content:

• Ratings and reviews are subject to administrative review to prevent abusive or inappropriate content.
• Healthdial does not warrant the accuracy or authenticity of user-submitted content, including credentials or service details.
• Users shall ensure compliance with applicable laws when submitting content, and Healthdial reserves the right to remove non-compliant content.

Healthdial Tools

Healthdial provides free health tools, such as the BMI Calculator, Water Intake Calculator, and Fitness Goals Planner, to help you track your wellness. These tools are for general guidance and are not medical advice.

Data Collection:

• Most tools work on your device only. When you enter details like weight, age, or activity level, calculations happen in your browser. We do not collect, store, or send this information to our servers unless you choose to save results (e.g., through an account, if available).
• If a tool requires an account to save results, we collect only the data needed, as described in the “User Portal” section above.
• We may use anonymous analytics (e.g., via cookies) to see how often tools are used, but this doesn’t identify you. See our “Cookies Policy” for more details.

Data Use:

• Your inputs are used only to show results (e.g., daily water needs or workout plans) on your screen.
• We do not share tool data with third parties unless required by law or with your consent, as explained in “Information Sharing and Disclosure.”

Your Responsibility:

• Enter accurate information to get reliable results.
• Talk to a doctor or healthcare professional via Healthdial for personalized advice, especially if you have health conditions.

Security: Since most tools work client-side, your data stays on your device. For any saved data (if applicable), we follow the security measures in “Data Security.”

Information Sharing and Disclosure

Healthdial does not sell or rent your personal information. We may share limited information as follows:

• With Consent: Publicly display profile information (e.g., name, mobile number, specialties) for doctors, pharmacies, labs, or blood banks, based on user privacy settings.
• Legal Obligations: Disclose data to comply with legal requirements under the Information Technology Act, 2000, or other applicable laws, such as court orders.
• Platform Protection: Share data to protect Healthdial’s rights, privacy, safety, or property, or to enforce our Terms of Service.
• Service Facilitation: Share necessary data (e.g., contact details) with healthcare providers to facilitate consultations, deliveries, tests, or blood donations.

Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request account deletion
• Opt-out of certain data collection (e.g., location data) via device settings

Contact us to exercise these rights.

Data Security

We implement robust technical and organizational measures, including 256-bit encryption and access controls, to safeguard your personal information, in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. However, as a UGC platform, Healthdial cannot guarantee absolute security of user-submitted content. Users assume responsibility for the accuracy and security of their submitted data.

Data Breach Notification

In the event of a data breach compromising personal information, Healthdial will notify affected users promptly, as required under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Notifications will be sent via email or platform announcements, detailing the breach and remedial actions. Users are responsible for maintaining updated contact information to receive such notifications.

Cookies Policy

We use cookies to improve your experience, such as managing pop-ups and tracking usage. By using Healthdial, you consent to our cookie use. Adjust your browser settings to manage cookies.

User Consent

• By using Healthdial or creating an account, you consent to this Privacy Policy.
• This includes the collection, use, and disclosure of your information as described.
• Withdraw consent by deleting your account or contacting us.

Third-Party Services

We currently have no partnerships with third-party services and do not share user data with external parties beyond what’s outlined above.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted here, and continued use of Healthdial constitutes acceptance.

Data Retention

Healthdial retains personal information, including data from doctors, pharmacies, labs, and blood banks, only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, such as the Information Technology Act, 2000. Inactive accounts may be deleted after 12 months of inactivity, unless otherwise required by legal obligations. Users may request data deletion by contacting us, subject to verification.

Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact us at contact@healthdial.in & contact us. All privacy-related inquiries and requests will be handled in compliance with applicable laws, including the Information Technology Act, 2000, with disputes subject to the exclusive jurisdiction of courts in India.